Don't give to make but it is also a business platform
Why should your clients send referral leads to you?
For money?
No.
They will send you referrals, only:
- If they are convinced about your solutions and overall experience.
- Only if they can absolutely trust you with their reputation.
The competition in the service industry is very high.
Your client can convince others, only if they are 100% certain about your company with no fear of embarrassment.
Comment below, if you think quality solution and exceeding client s expectation will generate not only quality referrals but also make it as a reliable lead source.
Asked by Edumilestones | 7th of October 2020
career counsellor voiceofvipin
Client Service & experience plays a vital role for any business to succeed. Individuals are habitual of sharing their experience, but more often they share an amazing experience they had with the service provider - something that was extraordinary and made them feel that they got that personal attention with atmost care. Then they not only become lifelong client, but they will start referring their friends & family to experience the same with atmost trust on us.
We as an organization need to ensure that every time we provide the best services to our clients.
Your genuine approach to aid them...and if they are content with your service they would definitely send referrals
The good and honest interpersonal bond with them during the same process.
Absolutely agree. Counselors are like doctors. If the patient is satisfied with the treatment then he would refer to others. A pleasing personality with empathy are add ons for referral and lead generation.
You are right, but only one reference makes further reference, doctors and counselors may differ, doctors' reference income
Don't give to make but it is also a business platform
You are absolutely right. Counsellors are like doctors. Very well put.
The important question for a referrl is, whether can I expect same 100% quality consistently everytime. As rightly mentioned, the expectations of the client is muc higher when they are referred by someone and we need to be mindful about it.
Because clients have liked the product / services which has benefitted them . So they genuinely want their friends / relatives to get the same benefits also. Clients become your promoter by sending referal leads .
Today s client is very vigilant choosy and clever.before he refer your name he should be convinced on the background of your authenticity, trust, validity and above all how you treat them? so the Counselor has to stand true to all the above parameters.